AV Troubleshooting - iOS

Problems:

  

 

 

 

 

 

1: Caller can't hear you (you can hear caller) 

A: Copy text to send as IM:
Do you have headphones plugged into your phone/tablet?

If caller says yes, ask caller to put them on ears or unplug to switch to internal speakers.

B: Copy text to send as IM:
Do you have a bluetooth headset connected?

If caller says yes, ask caller to use the bluetooth headset.

 

2: You can't hear caller (caller can hear you) 

 A: Tell caller how to touch the screen to show tool bar, and then check to make sure their mic is not muted

 

3: You can't see caller (video is muted/gray) 

A: Tell caller how to touch the screen to show tool bar, and then turn camera on by touching the toggle switch.

 

 

[Seton troubleshooting start]

 

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