Audio Not Working

1) Make sure that you or the other party has not muted his microphone. 

2) Make sure you or the other party is not running other video conferencing software on your PC, eg. Skype. If you are, please make sure you quit those programs, and then restart VSee. (You can restart by going to your system task tray at the bottom right of your desktop, find the VSee icon. Right click on it and select "Quit." then go to your program files and start VSee again.)

3) Upon restarting VSee, please go to your VSee contact list, under Settings, go to the "Audio and Camera setup" and make sure you have selected the right audio input and output. Use the test sound buttons to verify if the input and output are selected correctly.

audio_camera_menu.png

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2 Comments

  • 1
    Avatar
    Joachim Tröster

    It's the second time now after a Windows 10 update that the sound output stopped. No other software is accessing my speakers, Microphone is working fine.
    I can also use Skype or Facebook Messenger without a problem.

    Even after a restart and reinstall of vsee it sees my speakers, but there is no sound (also not when in the config and testing),

  • 0
    Avatar
    Eugene

    Hi,

    Thanks a lot for your kind suggestions regarding mute and volume. I also checked power cord and display brightness. Everything works as it shoud.

    I'm having exactly the same problem. It updates automatically, then it can't play any sound. It just can't play any sound at all. Play button in audio-video settings does nothing,

    This is the only application in the system that is having problems atm.

    What I do is I remove this Brand New Updated version, install some older previous version, and it works as before. I make a call, leave it unattended, it updates in the background and ooops, no sound again.

    Windows 7. VSee 3.9.3

     

     

     

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