Why is video and/or audio choppy?

Three common things that affect video quality are:

  1.  Network stability
  2.  CPU speed
  3.  Firewall issues

For example, if you or a caller is using a crowded Wi-Fi or cell tower, using older computers, or on a mobile device, this may compromise the audio or video quality.

Identifying the factor that affects video quality

Go to your VSee Addressbook.  Click "Settings"-->"Network Statistics". This will open two tools to help you monitor whether it is the network, CPU, or firewall that is affecting the call quality.  

First tool: Statistics window

a. Type of connection   b. Audio bandwidth   c. Video bandwidth

d. Screen share bandwidth       e. Delay        f. CPU usage

g. Upload and download speed

Second Tool: Graphs on videos

a. CPU usage (green)          b. Delay (yellow)

Please click here for solutions to Network Stability Issue.

Please click here for solutions to CPU Speed Issue.

Please click here for solutions to Firewall Issue.

Have more questions? Submit a request


Article is closed for comments.